Leather Furniture Center wants to make your purchasing experience with us as pleasurable as possible. If you are unhappy or not 100% satisfied with your purchase please read our return policy below.

All Flexsteel furniture is hand crafted and ordered at the time it is placed. Cancellations cannot be accepted after the order is placed as we cannot cancel these from the manufacturer. If the item arrives damaged, we will at our discretion provide a replacement, refund, or home repair assistance at no additional cost to you.

About our Shipping

All items are shipped insured. In the rare event your furniture is damaged during shipment you will not be responsible.

In the unlikely event damaged items arrive to you

You must call or e-mail us within 7 days to make us aware of the problem.

The items will be picked up or repaired for you at no cost to you.

Damaged items to be returned must be put in original packaging or equal packaging for pickup.

After 30 days, Flexsteel's warranty takes over on the different furniture pieces you have ordered.

For furniture items that are not damaged

You must call us within 7 days of receipt of your furniture to report this damaged item and receive a return authorization.

Returned items must be received back within 2 weeks of issuing the return authorization

Items must be in unused and free from damage, animal hair, or any stains.

Items must be returned with original packaging or equivalent packed by professional company.

If return is authorized, our freight company will schedule a pickup date and time with you. These insured shipping fees will be deducted from the total amount of credit you receive from your order.

We do not charge restocking fees on our orders of the actual items themselves. If your order originally had Free Shipping, an amount of our actual delivery cost to you will be deduceted from the refund amount. Free Shipping is offered on basis of you keeping the furniture.

Items that are not permitted for return/refund

Items that are stained, used, or damaged

Items that are returned C.O.D. or freight collect

Items cannot be returned for refund if customer refuses to have furniture repaired or replaced.

Items that are not returned in original packaging or professionally packaged equivellant

If return is due to material or color issue when consumer did not ask to be sent a swatch sample before ordering. Computer monitors can display colors differently per computer so we do recommend sending you leather samples if you have not seen this color locally

Please note: Leather will have slight variations and striations which is not a flaw in the leather but a natural effect of leather.

If you have any questions at all our about return policy, please feel free to contact us at 800-381-9006

We accept Visa/American Express/Discover/MasterCard as well as Google Checkout. If you are local, please stop in and feel free to pick up items that are in stock. Checks and money orders are accepted but please note this will take additional time for your order to process.

Shipping Information
Our Flexsteel furniture pieces are shipped White Glove delivery which means they are on professional furniture trucks to minimize delivery problems and maximize your customer experience.

With our shipping you have different options that are available to you to make the delivery of your sofa as pleasurable as possible. Please contact us for your special needs and we will do our best to work out something to make this a perfect delivery for your needs.

How long will delivery take?

Delivery on Flexsteel items ranges based on where it will be delivered. Typically delivery takes between 2-4 weeks.

How does delivery take place?

You will receive a call from our home delivery company. They will schedule a delivery time and date with you when your furniture will be delivered.

Where do you currently offer shipping?

We currently do not ship outside of the U.S. (Please call us for special exception)